FAQ
Frequently Asked Questions
Check-in is possible from 2:00 p.m. Check-out is until 10:00 a.m.
Yes, the hotel offers ample parking facilities as well as a garage / underground garage.
Yes, dogs are welcome (€ 15.00 per day).
Breakfast buffet; small à la carte dishes at lunchtime; in the evening a choice of 4- or 5-course menus with Mediterranean and Tyrolean specialties.
Yes – indoor pool, outdoor pool, sauna area (Finnish sauna, infrared cabin, relaxation area) as well as massage and beauty treatments.
The hotel is located in a wonderful panoramic position in Schenna, with views over Merano and the Texel Group.
Yes, all rooms feature a balcony with south-west orientation and panoramic views.
There is a scenic panoramic walking route via the Mitterplattweg to the center of Schenna (approx. 30 minutes), or alternatively a bus stop directly in front of the hotel.
Yes – families are welcome. Family rooms are available, and activities such as hiking are possible in the surrounding area.
The hotel offers a calm and relaxing atmosphere.
For example: “Smart Garden”, “Classic Garden”, “Comfort Garden”, “Superior Garden”, “Deluxe Garden” – varying in size, amenities and view.
Most categories feature modern amenities such as air conditioning, seating area, safe, flat-screen TV and balcony.
Yes, free Wi-Fi is available in public areas and in the rooms.
Yes, vegetarian dishes as well as gluten-free and lactose-free options are available.
Yes – among others, e-bike rental, sports activities such as guided hikes or bike tours, rental of backpacks and hiking poles, as well as tennis courts and mini golf nearby.
Pool and sauna facilities are available in the hotel; massages are available upon request.
Yes – charging facilities for e-mobility are available.
The hotel offers only non-smoking rooms.
Cancellation conditions depend on the booked rate – detailed information is included in the offer.
Yes, the hotel provides the Guest Pass (allowing use of public transport, among other benefits).
Yes – special offers are available for guests who play golf or enjoy convertible car tours.
Address: Schennaerstraße 49, 39017 Schenna (South Tyrol, Italy)
License no.: IT021087A1LTOYCHBE
It is a family-run hotel (“Family Pircher & Team”) with a personal atmosphere.
Yes, for example “Hiking Week” or “Bike Days” with stays of 4–7 nights.
In South Tyrol, a local tourist tax is usually charged and is not always included in the room rate.
There is a shared tip pool, which is distributed among all employees.
Yes, the hotel has an elevator. All floors are accessible, including for wheelchair users.
No, there is no separate children’s menu. Children may choose from the daily changing menu; a children’s dish is included in the menu.
No, the rooms do not have a minibar. A refrigerator can be provided on request for an additional fee.
Massages are offered at the hotel. They can be arranged and booked on the day of arrival.
Yes, there is a small fitness room available. No personal trainer.
For suggestions or complaints, guests are kindly asked to contact the reception immediately.